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Important Contact Information

Medical
For benefit questions or claims for Aetna Advantage HMO Health Benefits Plans:

HMO Individual Voluntary
1-800-435-8742

For benefit questions or claims for Aetna Advantage PPO\HSA Health Insurance Plans:

PPO Individual Voluntary
1-866-565-1236

Claim Address
Aetna
P.O. Box 981106
El Paso, TX 79998-1106


Dental
1-877-238-6200
Prompt 1 (Dental Plan Member)

Claim Address
Aetna
P.O. Box 14094
Lexington, KY 40512-4094


Pharmacy
1-800-AETNA-RX (1-800-238-6279)

Prompt 2 (Member or Calling on Behalf of a Member)

Claim Address
Aetna Pharmacy Management
P.O. Box 398106
Minneapolis, MN 55439

Mail Order Drug
1-866-612-3862

Ordering Address
Aetna Rx Home Delivery
P.O. Box 41719
Kansas City, MO 64179-9892

You can track and order Rx refills on the Aetna Rx Home Delivery website.


Other Programs

Vision One® Discount Program*
1-800-793-8616

Call for closest eye care provider.

Informed Health® Line**
1-800-556-1555

24-Hour Nurse Help Line

Vital Savings by Aetna®
1-877-MYVITAL (1-877-698-4825)

Vital Savings by Aetna™ is a family of discount programs designed to help you save on a wide array of health-related products and services. Each program gives you access to a network of participating providers that have agreed to offer services at a discounted fee. When you consider your routine health care expenses, these savings can add up to hundreds of dollars annually.
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*The Fitness Program, Aetna Natural Products and Services Program and Vision One are rate-access programs and may be in addition to any plan benefits. Program providers are solely responsible for the products and services provided there under. Aetna does not endorse any vendor, product or service associated with these programs. Discounts offered are not insurance. Vision One is a registered trademark of Cole Vision Corporation.

**Health Information Programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional.

Aetna Advantage Plans are offered, underwritten or administered by Aetna Life Insurance Company directly or through an out-of-state blanket trust. In PA, through Aetna Health Inc.

In FL, the Self-Employed can purchase a guaranteed issue group insurance plan under Small Group Reform.

In CT, "THIS PLAN IS ISSUED ON AN INDIVIDUAL BASIS AND IS REGULATED AS AN INDIVIDUAL HEALTH INSURANCE PLAN."

Health benefits and health insurance plans contain exclusions and limitations. Material subject to change.