Member Secure Log In

Why register?

  • Find costs of tests and doctor visits
  • Look up a claim status
  • Find a doctor
  • Check account balances
Take a quick tour

Aetna Member Services


Contact us online

Are you an Aetna member?

Log in and use the contact us form to send a message.  The form pre-fills your information. All you need to do is tell us why you are writing and enter your message.

Not an Aetna member?

Use the public contact us form to send a message.  You will need to enter your information, tell us why you are writing and enter your message.

To find answers to the most common questions, visit our FAQ's.

Contact us by phone

Are you an Aetna member?

Use the Member Services phone number on your ID card. If you don't have your ID card, log in to find your Member Services phone number.

Our automated voice system is open 24 hours a day, 7 days a week. It offers:

  • Instant access – no busy signals or "on hold" music
  • Personalized menu options specific to your plan and coverage
  • The ability to request claims, eligibility and plan information
  • The ability to perform common transactions

If you don't have your ID card:

  • Call 1-800-US-AETNA (7:00 AM - 7:00 PM EST) to speak with a customer service professional.
  • Connecticut residents, call 860-273-0123
  • After you give us your Aetna member ID number, you will be directed to a customer service professional specially trained to help with your question.
  • Please note that the business hours for your specific Member Services toll free number may be different from this general toll free number.


1-800-AETNA-RX (1-800-238-6279)
Press 2  if you are a Member or calling on behalf of a Member)

Claim Address
Aetna Pharmacy Management
P.O. Box 398106
Minneapolis, MN 55439

Mail Order Drug

Ordering Address
Aetna Rx Home Delivery
P.O. Box 41719
Kansas City, MO 64179-9892

You can track and order prescription refills on the Aetna Rx Home Delivery website.

Other Programs

Vision One® Discount Program*

Call for closest eye care provider.

Vital Savings by Aetna®
1-877-MYVITAL (1-877-698-4825)

Vital Savings by Aetna™ is a group of discount programs. They can help you save on a number of health-related products and services. Companies in the network have agreed to offer services at a discounted fee. When you consider your routine health care expenses, these savings can add up to hundreds of dollars annually.