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Communicate With Your Doctor Online
Now you can communicate with your doctor online using RelayHealth.

Effective January 1, 2008, this online service is available to Aetna members in all states where Aetna’s participating doctors are also enrolled in the RelayHealth service. Members must have an existing relationship with a participating physician to begin using this service. Members can use this service with primary care doctors and certain specialists. Members in Aetna's Medicare Advantage HMO plan in California are also eligible. (Note: If your employer provides a "self-funded" health plan, you must check with your employer or Aetna Member Services to find out if this service is available to you.)

Services Available
This service gives patients an efficient alternative to phone calls and office visits when you have non-urgent health care needs. With just a few clicks of the mouse, you can:

  • Consult with your doctor online - use a webVisit®
  • Schedule an appointment
  • Request prescription renewals and refills
  • Request lab and test results
  • Request referrals
  • Maintain your own personal health record and records for your family
  • Access health care information resources

How Communicating Online Helps You

Access to your physician
Communicate with your physician with no time pressure. The webVisit guides you through a structured, online interview, and then builds a concise message to your physician. You'll receive an answer directly from your physician, typically within eight business hours.

Tired of waiting on hold? Can't wait for the doctor's office to open? Send a message in just a few minutes from your computer. You save time and maybe even an office visit.

Patient safety
Reduce medical errors, handwriting errors and unfavorable drug events by checking for drug interactions.

RelayHealth's collection of medically reviewed information helps you better manage your health.

Take a Tour
Experience RelayHealth by viewing this quick online demonstration.

                    Take a tour


There is no charge for any other RelayHealth services, such as requesting an appointment, obtaining lab results or requesting a prescription refill.

A webVisit will be covered by Aetna if your employer has decided to offer this service to you. (Note: If your employer provides a "self-funded" health plan, you must check with your employer or Aetna Member Services to see if this service is available to you.)

You will pay the same cost-sharing for a webVisit as you would for an office visit. Any required copays or deductibles will be charged as if they were office visits. This includes plans that have health reimbursement or health savings accounts when the fund limit in those accounts is exhausted. Physicians will be paid for services provided according to the terms of their contract. As always, a member’s financial responsibility depends on the terms of his or her plan, which may vary.

If required under your plan, your payment is collected via credit or debit card through RelayHealth. When you register, you receive instructions on how to enter your credit or debit card information on the secure website.

Register and Get Started
Registering for RelayHealth is quick and easy. You can be communicating with your doctor in less than 48 hours.

                    Register as new user

Frequently Asked Questions (FAQ)
For general information, click here to review the FAQ.